All Sport in Action

Whistlestop Coffee
Professional Rugby Referee

Professional Rugby Referee and All Sport Ambassador Luke Pearce formed Whistlestop Coffee in January 2021 with a friend, an idea that came about as both had always wanted to do something different from their day jobs. Whistlestop Coffee is a mobile coffee van serving coffee around Devon, featuring at numerous popular cycling routes.

All Sport are pleased to have been able to facilitate the public liability insurance for Whistlestop for their launch in January. Luke commented, “We’ve both always used All Sport for our insurance needs but this was a bit different. The team were able to advise us on exactly what we required as a new business and we’re able to secure us a cheap quote that gives us all the cover we need.”

Cubs Coffee
Billy Keast, Exeter Chief Rugby Player

All Sport are delighted to support Exeter Chiefs Rugby Player Billy Keast in his business venture Cubs Coffee, The Cornish Coffee company. Billy and his business partner Matt launched Cubs Coffee in 2018 as a mobile coffee van and now have two thriving static vans located in Charlestown Harbour and Watergate Bay.

Billy commented, “I have had my car insurance with All Sport for years and when I spoke to Andrew and the team about insurance for the business, they couldn’t have been more helpful. They took all of the hassle away whilst making sure that we’ve got the cover that we need. As a business owner it is really helpful to have their experience of what is required.”

Mendip Golf Club
Stuart Disney, PGA Fellow Professional

I’ve been a PGA Fellow Professional for many years and I have run my own golf Pro Shop retailing golf equipment for over 10 years. During this time, I always sought the best deal I could get to save money. Being a TGI Golf Partner, I used our own recommended supplier as they provided me the best deal. Whilst happy with my insurance cover and level of service, I never had any issues, no insurance claims, no break-ins or anything that required me contacting the insurance broker. I simply renewed each year, had a look around for prices and found that they were really competitive.

Then I had a break-in in March 2018. That’s when the problems started. I made the usual telephone call to inform them of my break-in, only to be passed from pillar to post and not having any one single person to look after me. Whilst all this was going on, my renewal also came through. I couldn’t get insurance from anyone else because I had an ongoing claim that hadn’t been settled and no-one wanted to deal with me because I hadn’t got the details from the insurance company as to the value of the claim, when it was being settled, what implications this would have on my Pro Shop in terms of additional security. Despite numerous phone calls and emails to try to resolve this with the broker, nothing happened until shortly after my renewal date by which time I had to continue with the insurance firm. And then they paid out. My claim was for £10,000 of stock stolen, I provided all the evidence necessary and again, despite numerous phone calls and emails with the brokers and insurance company, I only got paid £6,000 and to add salt to the wound, my insurance premium went up by £800!

I had to run with this for the next year until, by chance, I gave a golf lesson to Geoff Derham of All Sport Insurance. Geoff informed me he ran an insurance brokers firm, All Sport Insurance. The conversation progressed and I asked about business insurance and Pro Shop insurance. It was around the time I was due to renew, so a touch of good fortune I thought to myself.
The All Sport office called me, discussed my needs and wants and put together a quotation. The quotation itself was actually less than my renewal, even though I had had a break-in 12 months earlier, and my shop is of a timber construction which always causes problems.

The level of service I received was exemplary. Nothing was too much trouble and everything was checked for me regarding the small print.
I was so happy with the service, that the following year (2020), the COVID-10 pandemic hit the world and I made one phone call to All Sport Insurance to find out if I had Business Interruption Insurance on my policy. They guided me through the process, put me in contact with the insurance company, and I followed their instructions. A couple of issues arose, but again, All Sport Insurance guided me through this and made some suggestions as to what I could do. I did so and 2 weeks after the initial claim log, the insurance company agreed to pay out for business interruption cover.